Shipping Policy

Last updated: January 2026

Qi Wellness Co is a Canadian-based wellness company. Our products are fulfilled through carefully selected manufacturing and logistics partners, including suppliers located in China. This allows us to offer high-quality wellness technology at competitive pricing.

Please review the information below to understand our shipping process.

Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation
Processing includes order verification, quality checks, and preparation for shipment
Orders placed on weekends or holidays will be processed on the next business day

Once your order has been processed, you will receive a shipping confirmation email with tracking information when available.

Shipping Timeframes

Shipping times vary depending on destination, product type, and shipping method selected.

Estimated delivery times (after processing):

Canada: 7–15 business days
United States: 7–15 business days
International: 10–25 business days

Please note these are estimates only and not guaranteed.

Large items (such as full-body panels or commercial equipment) may require additional transit time.

Shipping Costs

Shipping costs are calculated at checkout or provided via custom invoice for larger or bulk orders
Costs vary based on destination, package size, weight, and shipping method
Wholesale, bulk, or commercial orders may have separate shipping rates

Any applicable duties, taxes, customs fees, or import charges are the responsibility of the customer unless otherwise stated.

Domestic & International Shipping

We currently ship to:

Canada
United States
Select international destinations

If your location is not listed at checkout, please contact us before placing your order.

International shipments may be subject to customs clearance procedures that can cause delays beyond our control.

Customs, Duties & Taxes

Qi Wellness Co does not control customs processing times or fees.

Customers are responsible for:

Import duties
Customs fees
VAT, GST, HST, or other local taxes

Failure to pay customs charges may result in delivery delays or returned shipments.

Tracking Information

Tracking details will be sent once your order ships
Some international shipments may experience limited tracking updates until arrival in the destination country

Service Interruptions & Delays

While we strive to deliver orders promptly, delays may occur due to:

Customs clearance
Carrier delays
Weather conditions
Global supply chain disruptions
Port congestion or labor disruptions
Public holidays in Canada, China, or destination countries

Qi Wellness Co is not responsible for delays caused by circumstances beyond our control.

Incorrect Address or Failed Delivery

Please ensure your shipping information is accurate at checkout.

Qi Wellness Co is not responsible for:

Delays or losses due to incorrect addresses
Packages refused or unclaimed by the recipient

Additional shipping fees may apply for reshipments.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit:

Contact us within 7 days of delivery (or expected delivery date)
Provide your order number and supporting photos if applicable

We will work with the carrier to resolve the issue where possible.

Wholesale & Bulk Orders

Wholesale, commercial, or bulk orders may have:

Extended processing times
Custom shipping quotes
Different fulfillment timelines

Details will be outlined in your wholesale agreement or invoice.

Contact Us

For shipping-related questions, please contact:

📧 Email: QiWellnessCo@gmail.com