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Refund Policy

Last updated: January 2026

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At Qi Wellness Co, we stand behind the quality of our products and want you to feel confident in your purchase. Please review our refund policy carefully before placing an order.

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Eligibility for Refunds

 

To be eligible for a refund:

  • A request must be made within 14 days of delivery

  • Items must be unused, unopened, and in original condition

  • Products must be returned in original packaging, including accessories, manuals, and inserts

  • Proof of purchase is required

 

For hygiene and safety reasons, products that have been used or opened may not be eligible for a refund unless defective.

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Non-Refundable Items

 

The following items are non-refundable:

  • Used or opened products

  • Final sale or clearance items

  • Custom, OEM, or personalized orders

  • Wholesale, bulk, or commercial orders (unless otherwise agreed in writing)

  • Gift cards

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Refund Process

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  1. Contact us at QiWellnessCo@gmail.com within the refund window

  2. Include your order number and reason for the return

  3. If approved, return instructions will be provided

  4. Items must be shipped back within 7 days of approval

 

Returns sent without authorization may not be accepted.

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Refund Amounts

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  • Approved refunds are issued to the original payment method

  • Refunds may be full or partial, depending on the condition of the returned item

  • Original shipping fees are non-refundable, unless the item is defective or incorrect

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Restocking Fees

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  • A restocking fee of up to 15% may apply for approved returns

  • Restocking fees cover inspection, handling, and processing costs

  • Restocking fees are deducted from the refund amount

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Return Shipping Costs

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  • Customers are responsible for return shipping costs

  • Return shipping fees are non-refundable

  • We recommend using a trackable shipping method

 

Qi Wellness Co is not responsible for lost or damaged return shipments.

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Defective or Damaged Items

 

If your item arrives defective or damaged:

  • Contact us within 7 days of delivery

  • Provide photos or video documentation

  • If approved, we may offer a replacement, repair, or refund at our discretion

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International Returns

 

Due to international fulfillment:

  • Return shipping times may be extended

  • Customs duties, taxes, and return shipping fees are the responsibility of the customer

  • Refunds are processed only after the item is received and inspected

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Chargebacks

 

Initiating a chargeback without first contacting Qi Wellness Co may result in delayed resolution or denial of refund eligibility.

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Policy Changes

 

Qi Wellness Co reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.

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Contact Us

 

For refund requests or questions:

📧 Email: returns@qiwellnessco.com

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